If you have questions about any of the following shop policies, please contact me.


PRODUCTS
All items are made by hand one at a time in my studio. Some items are one of a kind and others are created in small limited editions. Due to the nature of handmade products, even items in a series have slight variations that make them unique. Some items are made upon order and may require several weeks to ship. If you have questions about the timeline of a specific order, please contact me.


SHIPPING
HEM ships internationally, through insured priority mail only.


CARE
All items are made with highest quality, all-natural materials intended for decades of use. Wash quilts in cold water on the delicate cycle; best if line dried. Otherwise, dry on low or no heat in the delicate cycle. Pillow cases and pouches can be spot cleaned or washed inside out by hand in cold water with gentle soap; hang to dry. Iron pillow cases on reverse side. Ceramics are dishwasher safe but not all glazes are microwave friendly. HEM cannot be held responsible for items damaged if care instructions are not followed properly.


C
USTOM PIECES
I am happy to discuss custom sizing, colors, or other options. Please use the contact link above.


RETURNS
HEM does not accept returns or exchanges. If you are unhappy with your order upon arrival, please contact me immediately.